Customer service & Complaints

Need help?

Ask your question by email.

Or via our contact form on our website.

We respond within 24 hours on working days.

We are available on working days from 9:00 AM to 4:00 PM.

We are closed on weekends and public holidays.

Contact details:



Company details:

Company name: B.V.

Address: Julianalaan 7, 6191AL Beek (NL)



Chamber of Commerce: NL74748912

VAT: NL860013303B01


It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.